Channel Support Specialist

At Versature, everything starts with our mission: to change the way Canadian businesses connect using our best in SaaS business communication solutions and analytics!

We have the vision of a world where business phone services are evolved and where customer success is not just a department: it’s a philosophy.

Versature is built on a foundation of challenging and disrupting the traditional way things are done, and we’re looking for innovators who are committed to shaping the future of the way businesses communicate.

About you

We are seeking an industrious, high energy and driven Channel Support Specialist to collaborate with our sales team and support our channel partners! As a Channel Support Specialist you will be available to answer product questions from channel partners, and function as a support for the channel partners.

Your Impact

  • Train channel partners on how to use sales tools and how to generate quotes
  • Answer product questions from channel partners
  • Assist channel partners generating quotes for prospective customers
  • Preparing historical reports by channel partner to measure results
  • Keep the database of channel partners current with all contact information
  • Research and respond to any status questions about customer support or billing of customers requested by the channel partners
  • Assist Channel Sales Manager and the Director of Channel Sales in order to provide exceptional support to the channel partners
  • A helpful, friendly attitude with a strong desire for results

Your Experience

  • 2+ years of experience working with channel partners
  • Fluency in English, and bilingualism (French and English) is a strong asset
  • CRM experience a must. Salesforce experience is desired
  • Customer service or support training is a plus

Versature is committed to creating an inclusive environment where all employees and clients feel like they belong. We encourage applicants with a wide range of abilities and we provide an accessible candidate experience. Accommodations are available on request for candidates taking part in all aspects of the selection process.